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The Communications Section is central to the police function. All police calls for the City of Pinellas Park are handled here. Every call for police service is received, recorded, dispatched and concluded in this area. The Communications Center is the "Heartbeat of the Department" or the "Nucleus." The job of a Public Safety Dispatcher is among the most stressful positions within the department. Each year the Pinellas Park Police dispatchers handle over 100,00 phone calls including over 12,000 9-1-1 calls.

  1. Handling Incoming Calls
  2. Responsibilities
  3. Operations & Staffing

Handling Incoming Calls

Over one-half of all the incoming calls for service are for informational purposes. The dispatcher must have the patience and self-control to handle all emergency situations. Keeping the public's safety in mind, dispatchers must maintain professionalism and efficiency while processing calls for service. As stressful as it can be, the satisfaction of helping people and even occasionally saving a life provides an enormous amount of self accomplishment. 

The dispatcher's role is to ascertain as much information as possible for the officer in the field. In emergency in-progress situations, the dispatcher will keep the caller on the telephone while simultaneously relaying updated information to the officer while he /she is en route to the scene.